FMLASource^®

Reduce the burden, cost and risk of leave administration while improving the employee experience

Absence Customers

Employees Covered

Leaves Administered

Our Offerings

Turnkey Administration
Federal FMLA, USERRA, jury/witness duty, company leaves, and state family leave tracking and management
Easy Access
Multiple channels to submit a leave request including live access to our customer experience specialists and online/app access
Expert Guidance
Consultation at the time of the leave request and throughout the leave duration
Simple Explanations
Explanation of customer-specific policies to employees in an easy to understand, conversational manner
Streamlined Eligibility
Determination of eligibility and entitlement for all appropriate leaves
Provider Coordination
Outreach to health care providers for additional information, as needed
Proactive Outreach
Reminders at key points along the process to keep employees on track, providing a “safety net” to avoid missed deadlines and confirm or adjust return-to-work dates, as appropriate
Benefits Integration
Coordination with disability and workers’ compensation vendor when appropriate
Holistic Approach
Introduction to appropriate well-being services when available
Robust Reporting
Utilization reports of team members on leave, frequency of leaves, status updates, and more

Turnkey Administration
Leave as an Accommodation Administration and Coaching for ADA, and Federal and State Pregnancy (e.g., PWFA, RAPWA)
Compliance Focus
Clear, documented process for following EEOC and ADA requirements including establishing criteria for making decisions
ADA Identification
Proactively identifying absences that may require ADA analysis and obtaining details of the ADA leave need
Provider Coordination
Assisting employees and their health care providers to correctly complete the medical certification paperwork
Thorough Documentation
Gathering and reviewing medical certification paperwork substantiating
Prepare and deliver
ADA documentation to assist employer in administering the interactive process with the employee
Tailored Correspondence
Complete, timely, accurate and tailored correspondence with the employee
Expert Guidance
Interactive Process coaching with ADA coaches, who have law degrees and experience with ADA compliance
Accurate Tracking
Secure recording and tracking of all employees requests and individual leaves
Robust Reporting
Utilization reports of team members on leave, frequency of leaves, status updates, and more
Workplace Assistance
Tracking, monitoring and guidance with non-leave workplace accommodations available

Our Value

Our initial decision to work with FMLASource was driven by financials, but our decision to continue to work with them goes beyond the monetary motives…It is hard to think of FMLASource as a “vendor” –instead an “extension” of us is more appropriate and more adequately describes this relationship

Prospect Air Service

We provide legal expertise in order to ensure ongoing compliance. During program implementation, our legal experts are involved in all areas of our process, from training and policy review to keeping current with legal and regulatory updates at all legislative levels. Additionally, with HR specialists, attorneys and clinicians on staff, we have both the clinical expertise and depth to effectively review and manage FMLA claims, ensuring ongoing program compliance.

We ensure that unnecessary work for managers is eliminated and HR leaders are empowered to oversee and manage the program without getting bogged down in the details. We facilitate a seamless experience throughout the process for employees, managers and HR, including when a disability or workers’ compensation claim runs concurrently, providing benefit integration capabilities through a single point of contact.

We go to great lengths to understand each customer’s culture and preferences for managing intermittent leave abuse. Then, we analyze trends to identify areas of abuse. This level of analysis, combined with the time that HR personnel and managers save in outsourcing leave administration, provides cost savings and a significant reduction in unplanned intermittent use and unapproved leaves in general.

Our services are available around the clock via the web portal, mobile app and IVR, while employees can access our customer experience specialists during regular business hours. By providing a variety of ways for employees to initiate a leave, we make the process easy for employees, while incorporating a number of contact points that act as “safety nets” to ensure employees know what they need to do and when they need to do it.

We offer comprehensive reporting to help manage absences cost-effectively and quantify the value of its investment. Our clear, actionable reports include a wide range of analytics with varying levels of detail and frequency that are tailored to customer needs. We also provide summaries, analysis and consultation to ensure ongoing compliance with ever-changing legislation and to minimize risk exposure.

FMLASource’s program provides portability of our services, a key benefit since employers change disability carriers frequently due to volatile insurance rates. FMLASource can easily integrate with most major disability carriers, thereby helping customers avoid the considerable time, effort and cost of continuously re-implementing FMLA and leave management services every time it changes disability vendors. By partnering with FMLASource, employers and employees alike will experience zero disruption in service.

Our Industries

With more than 20 years of leave administration experience, we have helped organizations across all industries and verticals, from the Fortune 500 to smaller public and private concerns and government entities.